ORDER FULFILMENT

The Elite Group uses best industry practice, as well as the latest technology, to manage your order fulfilment requirements. We aim to exceed your expectations wherever possible and always ensure that your stock arrives at the correct location on time, every time.

We operate using tried and tested processes and procedures, and our flexible service is designed to suit your requirements, whatever the size of your business. This includes communicating with you in whatever way suits you best, from phone, fax, email and spreadsheets, right through to our own online systems, which can be used standalone or integrated with your own stock management and ordering processes.

At Elite, we recognise that complete visibility of the status of your stock is crucial for sales and turnover reporting. We also understand the need to be flexible, so we offer tailor-made solutions which meet your every need, enabling you to deliver superior customer service. Part of this is understanding the importance of handling returns quickly and efficiently.

We want to ensure that you have the best chance of re-selling returned items at full price, so our returns management service has been designed to offer the fastest possible refurbishment, enabling you to achieve higher net asset recovery. We can support a number of different sales channels such as business to business, direct to customer or business to retailer. Services include loose pick and pack (either manually or using the latest handheld radio-frequency scanners), direct mail fulfilment for individual customer orders, single or multi-pallet services and a full range of bespoke solutions to meet your business needs.

For example, we can take an order from your website via our interface, pick it and pack it, including gift wrap if required, and despatch it on the same day. We then send an email containing the despatch and tracking details to your customer, which looks as if it comes from you.